At Windows OS of any version, some users generally face a strange dialog box titled 'Product Assistant' having error message, 'the function you happen to be trying to make use of is on a disk which is not available'. This dialog box asks for anybody of these files - ProductAssistant.msi, SolutionCenter.msi files, or TrayApp.msi. These error messages are associated towards the HP Printer installation inside your Windows and usually appear with pc startup every time. It becomes very frustrated when these errors seems continuously and does not go even on clicking on the Cancel button. If you're also facing such a frustrating issue then it is possible to execute the beneath pointed out methods to have rid of it.
Disclaimer: We are going to go over couple of technical actions but we tend not to take any guarantee or responsibility in the benefits following performing them. It is as much as the reader how he or she follows them. When you are not technical adequate then take assistance from Online Printer Help.
Explaining the errors
Mostly the customers face two error messages explained below. These errors take place when any installation file of HP Printer drivers got missing and Windows is instructed to load that file.
• The function you might be attempting to utilize is on a CD-ROM or other removable disk that is not available.
Insert the 'ProductAssistant' disk and click OK.
ProductAssistant Installation error
• The function you happen to be attempting to use is on a network resource that's unavailable.
Click OK to try again, or enter an alternate path to a folder containing the installation package 'SolutionCenter.msi' in the box below.
SolutionCenter.msi Installation error
• The path cannot be found. Verify that you have access for the installation package 'TrayApp.msi' in a folder from which you could install the product TrayApp.
Resolution Steps
Method 1 - Installing missing file from CD
We can try to install the missing file from the CD arrived with your HP printer.
1. Insert the HP Printer CD inside the Optical Drive.
2. Open My Laptop or computer and then open Optical Drive to explore it.
3. If the error is with ProductAssistant.msi then open this folder and double click the hpproductassistant.msi file to run it.
o Remember solutioncenter.msi and TrayApp.msi are in the Setup folder itself.
o Running the MSI file will install the missing item in the existing HP Printer installation.
4. Restart the personal computer.
Method 2 - Downloading the drivers
If you don't have the installation disc in the HP printer or lost it then follow beneath steps:
1. Visit assistance.hp.com in your Web browser.
2. Enter the complete item name with its model number in the textbox. The model number is pointed out at the front of your printer itself. For example, HP Deskjet D2680 Printer.
Entering the model number at HP Support
3. Hit the Next button. This will open the support page for your printer model.
4. Select the 'Software & Driver downloads' on this page.
Downloading drivers from HP Help Website
5. Select your Operating System and click the button saying 'Next'.
Selecting OS while downloading drivers from HP Support
This will display the list of drivers and software available for your printer for the selected Operating System.
Driver and Software list for selected HP Printer
6. Click the 'Driver - Product Installation Software' for your printer.
7. Select the link showing windows 7 ultimate activation key Full Function Software and Driver. Remember only the Full Featured drivers will have the missing file, so go for it.
NOTE: The downloading time solely depends upon the connection you're using. If Internet connection or downloading speed is slow or you're using 56Kbps connection then prefer to order the disc using the link 'Order Physical Media - CD DVD USB' on the same page. The HP conditions and charges may be applicable for this order. Proceed to previous Method 1 after getting this CD via order.
Selecting Full Feature Software & Drivers for HP Printer
8. This will take you to another download page. Obviously, you have to click on the button saying 'Download'.
Download option for selected HP Printer driver
9. Save this file at the safe and memorable location on your pc. You may save it on the desktop in a new folder.
10. Open the location, where you've saved this file having the complete drivers.
11. Run the file and this will extract the driver files in Temporary Folder for your Windows user.
12. Open the Run box from Start Menu.
13. Type %temp% in the textbox of Run and click the OK button. This will open the User's Temporary Folder.
14. Look for a folder named 7sxxx or 7sxxx.tmp. Here x can be any alphabet or number.
15. Should you be getting the error for ProductAssistant.msi, then open hpproductassistant > hpproductassistant.msi. Else open solutioncenter.msi or TrayApp.msi in the folder.
Following the methods, mentioned windows anytime upgrade key in any with the above method, will install the missing MSI file. You are able to restart the pc and check whether you're still getting this error message or not.
Contact the experts at On the net Printer Support in case you still face this challenge or have any queries about the methods pointed out in this article.
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